Tech problems?
Consider them solved.

Personalized tech support for your home, your devices, and your unique setup. No scripts, no runaround, no upselling โ€” just an honest technician who fixes it right and explains what happened.

Available evenings & weekends
โœ‰ benjamin@thezimmermanzone.com ยท ๐Ÿ“ Austin, TX
Issue Resolved
No Hidden Fees
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Straight Talk Support

If there's a free fix, I'll tell you. If it's not worth repairing, I'll say that too. You get honesty first, every time.

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No Upselling. Ever.

I recommend what you actually need. If a free solution exists, that's what you'll hear about first.

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Plain Language

No jargon, no condescension. I explain what went wrong and how it was fixed so you actually understand your own tech.

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Evenings & Weekends

Available when you're actually home. Most sessions scheduled for evenings and weekends to fit your life.

The everyday tech stuff that drives you crazy

Slow computer, slow phone, an app that won't open, an email that won't send โ€” this is the bread and butter. If your tech is fighting you, I'll fix it and explain what happened.

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Photo & File Backup

iCloud full and you stopped looking? Photos on three devices and none of them synced? One dropped phone away from losing everything? I'll get a real backup running โ€” cloud or a drive at home. See how it works โ†“

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Slow Computer Tune-Up

Boots forever, freezes constantly, fans roaring for no reason? I'll clean it up, kill the junk, and get it running like it used to. PC and Mac.

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Slow Phone & Tablet

Lagging apps, "Storage Almost Full," battery dying by lunch, photos won't back up. iPhone or Android โ€” I'll get it snappy again.

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Missing or Broken Apps

App disappeared from your phone? Won't update? Can't sign in? Keeps crashing the second you open it? I'll track down why and fix it.

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Software That Won't Work

"It used to work and now it doesn't." Error messages you can't decode, programs that won't open, updates that broke things. I'll sort it out.

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Email & Account Recovery

Locked out of your email, forgot a password, hacked account, email won't send or receive, calendar syncing wrong โ€” all very fixable.

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Wi-Fi & Internet Issues

Dead zones in the back bedroom, "connected but no internet," slow speeds, drops during Zoom calls. I'll figure out what's actually going on.

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Printer Troubleshooting

Says "offline" when it's clearly on, won't print wirelessly, driver errors, smudges, jams. I've made peace with every printer brand out there.

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New Device Setup

New phone, laptop, or tablet? I'll transfer your photos, contacts, messages, and accounts so the new one feels like the old one โ€” only faster.

Also available: virus & pop-up cleanup, smart home setup, home security cameras, custom scripts and small tools. If it's tech, just ask.

Your photos are probably not actually backed up.

iCloud said it was full a year ago and you stopped looking. The photos on your old iPhone never made it to the new one. Your Mac has never run Time Machine. Years of memories โ€” kids growing up, trips, family โ€” live on one device, in one place. This is the most common and most preventable kind of tech loss, and it's the conversation I have most often.

Option 1 ยท Cloud

โ˜๏ธ Cloud backup, set up right

iCloud, Google Drive, Google Photos, or OneDrive โ€” chosen for what you actually use, configured to back up automatically from every device in the house. I help you pick a plan that fits, migrate years of existing photos and files into it, and verify everything actually made it. After that, it just runs.

  • Best for anyone with multiple devices, family sharing, or who wants photos accessible from anywhere
  • Cloud storage subscription paid to the provider (typically $2โ€“$10/mo, not to me)
  • One-time setup fee โ€” no recurring cost on my end
Option 2 ยท Physical

๐Ÿ’พ On-site backup at home

A NAS or external drive that lives in your house and quietly backs up every phone, laptop, and tablet in the family. No monthly fees. No "the cloud has it" โ€” it's a drive you control. You buy the hardware (I'll recommend exactly which one), I handle the setup, configuration, and migration.

  • Best for families with lots of data, or anyone who'd rather own their backup than rent it
  • One-time hardware cost: roughly $200โ€“$600 depending on capacity
  • One-time setup fee โ€” no recurring cost

Not sure which fits? Call or text (512) 905-0216 โ€” I'll figure it out with you in five minutes, free.

Simple as 1-2-3

No complicated intake forms. No waiting on hold. Just real help, fast.

01

Reach Out

Call, text, or email. Describe what's going on in plain English โ€” no tech jargon required. I'll get back to you quickly.

02

Get a Straight Answer

I'll diagnose the issue remotely or schedule an evening or weekend visit. You'll get a clear explanation and honest pricing โ€” no surprises.

03

Problem Solved

I fix it, explain what happened and why, and make sure you're set. Follow-up support included at no extra charge.

Why people choose Ben

I'm not a big box store. I'm not an overseas call center. I'm a local technician who treats your tech like it's my own.

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Radical Honesty

If it's not worth fixing, I'll tell you. If there's a free solution, you'll hear about it before anything else. I'd rather lose a sale than mislead you.

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You'll Actually Understand

I explain everything in terms that make sense. You'll know what was wrong, how it was fixed, and how to avoid it next time.

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Your Schedule, Not Mine

Primarily available evenings and weekends โ€” when you're actually home and can be there for the fix.

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Ongoing Relationship

I remember your setup, your preferences, and your history. No repeating yourself every time you need help.

$ diagnosing network...
$ found: DNS misconfiguration
$ applying fix...
โœ“ Network restored
โœ“ Speed: 247 Mbps โ†‘ from 12 Mbps
$ checking printer queue...
โœ“ Driver updated, print test OK
$ verifying camera feeds...
โœ“ All 8 cameras online

Real experience, not just a hobby

This isn't a side gig with no foundation. I've worked across enterprise IT, cloud infrastructure, fintech, and physical security โ€” and I bring all of that to your living room.

Computer Science
University of Texas at Dallas

Studied computer science with a foundation in systems, networking, and software development.

IT Support Manager
Blend (Fintech)

Managed a small support team at a fintech company, handling internal IT operations and end-user support.

Server & Cloud Infrastructure
Microsoft (Contract)

Contracted with Microsoft to assist with server and cloud infrastructure implementation projects.

Security Systems Manager
Net Solutions & Security

Managing and supporting commercial security system installations โ€” cameras, access control, alarm panels, and network infrastructure.

Ready to get your tech sorted?

Reach out and let's fix what's bugging you. First consultation is always free.

๐Ÿ“… Available evenings & weekends

Contact Ben โ†’
๐Ÿ“ง benjamin@thezimmermanzone.com
๐Ÿ“ž (512) 905-0216
๐Ÿ“ Austin, TX
๐Ÿ“ž Call (512) 905-0216